DELIVERY & RETURNS & REFUNDS
ACTIVCULT'S RETURNS POLICY & REFUNDS POLICY ?
"NO QUESTION ASKED ONLINE PAYMENTS POLICY"
For all Online Payments, The customers will be covered under Activcult's 100% Payment Protection & will be entitled to 100% Refunds incase of Manufacturing Defects
You can choose to get exchange the product incase if you have any sizing issues. Please write to us on email regarding the exchange.
We absorb the shipping and returns charges for you. We provide free returns interms of your first exchange.
but, Second exchanges or returns will be charged as per the books.
You can return the products within 7 days from the date of delivery & request for refunds or raise a exchange request.
Please make sure that products are returned in their original conditions & are unwashed or undamaged or unused or unsoiled with all the accessories intact.
All the products of activcult are put through stringent quality control,
Incase if you find any manfuacturing defect, You are requested to send an image or video of the area or point for damage for verification purpose.
If found to be accepted by the quality checks - We will approve the request for Refunds.
Once you choose to return items
Please email us to DD@activcult.com with pictures of the docket & the product that you choose to return.
Having email subject line "Returns - REB2CXXXX1"
REB2CXXXXX - represents your order no.
We will schedule pickup with 3-5 business days.
REFUNDS POLICY :"NO WALLETS NO NONSENSE"
Get your refunds on your bank account or original mode of payment.
For all Online Payments, We offer 100% Refunds in case of manufacturing defects.
For Online Payments, We will initiate the refunds process within 48hrs after receiving the returned product at our facility.
For Online Payments, It generally takes 5-7 business days for the refunds to reflect back in your bank account or original mode of payment.
DOES MY ORDER HAS FREE DELIVERY?Yes. Activcult offers "FREE DELIVERY" on all orders regarless of order value.
Activcult orders are shipped via FEDEX or XPRESSBEES across India
HOW LONG IT TAKES FOR ORDER TO BE DELIVERED TO MY DOOR STEP?Activcult processes your orders within 48 business hrs.
Activcult doesnt dispatch the products on saturdays, sundays & Public Holidays
Activcult orders will be delivered to your doorstep within 4-10 business days.
100% PAYMENT PROTECTION:Incase, if your pincode is undeliverable or the delivery is disrupted by any unforeseen circumstances by our delivery partners,
Activcult will cover the cost & will offer "100% Refunds" to your bank account or original mode of payment.
You can always connect to us & share your feedback or critic if you find any quality issues interms of service, delivery or products. We listen even the pindrops.
WHAT SHOULD I DO IF MY PAYMENT FAILS?Don’t panic. Activcult protects your payment with secure payments.
If payment fails, it will be credited back to your account by default in 72 Hrs.
If your payment didn’t credit back or If you find any difficulties or discrepancy in regards to the payment,
Kindly Activcult request you to send us your issue on email to firstname.lastname@example.org with your contact number.
We will get in touch within 48 business hrs and resolve the issue with our policy of customer’s first.
CAN I CANCEL THE ORDER ?Yes you can. Please follow below instructions
If you need to change your shipping address or contact number,
Please call +91-9688878333 & send in an email to email@example.com with the change within 3PM on the same business day.
We will not able to help once the order is processed.
IS COD AVAILABLE?We would love to.
Kindly check back tomorrow for Cash on Delivery :)